Frequently Asked Questions

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We service all suburbs across Sydney, including residential, commercial, and light industrial properties.

We install under‑sink filters, whole‑house filtration systems, reverse osmosis units, alkaline systems, UV sterilisation units, and specialised commercial filtration setups

Yes. We supply, install, and service a wide range of water filtration systems from reputable manufacturers.

Most filters require replacement every 6–12 months, depending on water quality and usage. Some systems, such as reverse osmosis, have multiple filters with different replacement intervals.

Yes. We offer scheduled servicing, filter replacement reminders, and ongoing maintenance options to keep your system performing at its best.

Low or unstable water pressure can affect filtration performance. We assess your plumbing during installation and advise on any issues that may need correction.

Yes, provided the system meets Australian standards and is suitable for your plumbing setup. Additional parts may be required.

Yes. We provide free quotes, and final pricing may depend on an on‑site assessment to confirm plumbing conditions and installation requirements

All installations are carried out by licensed professionals in accordance with NSW plumbing codes and Australian standards.

All products come with manufacturer warranties, and our workmanship is covered for 12 months. Warranty terms vary by product.

Warranty does not cover misuse, accidental damage, overdue filter changes, unauthorised repairs, or issues caused by pre‑existing plumbing faults or poor water quality.

Faulty products are assessed under manufacturer warranty. If eligible, the item will be repaired or replaced.

A call‑out fee may apply depending on your location and the type of service required. Cancellations within 24 hours may also incur a fee.

Yes. We assess your water quality, usage, and household needs to recommend the most suitable system.

Yes. Whole‑house systems are popular for improving water quality throughout the entire property, including bathrooms, kitchens, and laundry.

Most installations take 2–4 hours depending on the system type and plumbing conditions.

We aim to minimise disruption. Water may be briefly turned off during installation, but we restore everything promptly.

Yes. We can remove and dispose of old filters or systems as part of the service.

We provide urgent assistance where possible, depending on technician availability.

We accept major payment methods including card, bank transfer, and approved invoicing for commercial clients.

Change‑of‑mind returns are only accepted for unopened, unused items. Installed or special‑order items cannot be returned.

Yes. Personal information is handled in accordance with the Privacy Act 1988 (Cth) and used only for service delivery and communication.