Privacy Policy

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1. Introduction

This Privacy Policy explains how Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981 (“we”, “us”, “our”) collects, uses, stores, and protects personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing products, or engaging our services, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

•  Name

•  Address (billing, shipping, and service location)

•  Email address

•  Phone number

•  Payment details (processed securely via third‑party providers)

2.2 Technical Information

•  IP address

•  Browser type

•  Device information

•  Website usage data (cookies, analytics)

2.3 Service‑Related Information

•  Installation details

•  Service history

•  Product preferences

•  Warranty registrations

3. How We Collect Information

We collect information through:

•  Online purchases

•  Service bookings

•  Contact forms

•  Phone or email communication

•  Cookies and website analytics

•  Warranty claims or registrations

4. How We Use Your Information

We use personal information to:

•  Process orders and payments

•  Deliver products Australia‑wide

•  Provide installation and servicing in Sydney

•  Communicate about orders, updates, and support

•  Improve our website and customer experience

•  Manage warranties and product recalls

•  Comply with legal obligations

We do not sell personal information to third parties.

5. Disclosure of Information

We may share information with:

•  Delivery and courier partners

•  Payment processors

•  Licensed technicians

•  IT and website service providers

•  Regulatory authorities when required by law

All third parties are required to handle data securely.

6. Data Security

We take reasonable steps to protect personal information from:

•  Unauthorised access

•  Loss or misuse

•  Modification or disclosure

Secure servers, encryption, and restricted access protocols are used where appropriate.

7. Cookies & Analytics

Our website uses cookies to improve functionality and user experience. You may disable cookies in your browser settings, but some features may not function correctly.

8. Access & Correction

You may request access to or correction of your personal information at any time by contacting us.

9. Marketing Communications

We may send promotional emails or updates. You can unsubscribe at any time using the link provided in the email.

10. Overseas Disclosure

We generally do not disclose personal information overseas. If required, we will take reasonable steps to ensure compliance with the APPs.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

12. Contact Us

For privacy enquiries or complaints, contact:

Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981

Email: service@aquazonefiltration.com.au

Phone: 0427341310

Address: Po Box 2112, Berala NSW 2141