Terms and Conditions

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1. Introduction

This Warranty Policy outlines the warranty coverage for products and services provided by Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981. It applies to:

•  Whole‑house filtration systems

•  Replacement filters and components

•  Installation and servicing performed within Sydney

All warranties operate alongside your rights under the Australian Consumer Law (ACL).

2. Product Warranty

2.1 Manufacturer Warranty

Most products include a manufacturer’s warranty covering defects in materials or workmanship for a specified period. Warranty periods vary by product and are listed on product pages or packaging.

2.2 What Is Covered

•  Manufacturing defects

•  Faulty components

•  System failures caused by defective parts

2.3 What Is Not Covered

•  Incorrect installation by third parties

•  Damage caused by misuse, neglect, or improper maintenance

•  Failure to replace filters at recommended intervals

•  Damage from water pressure issues, sediment, contaminants, or environmental conditions

•  Consumables (filters, cartridges, O‑rings) unless faulty on arrival

•  Normal wear and tear

3. Service & Installation Warranty (Sydney Only)

3.1 Workmanship Guarantee

We provide a limited workmanship warranty on installations and servicing performed by our licensed technicians.

3.2 Exclusions

This warranty does not cover:

•  Pre‑existing plumbing issues

•  Customer‑supplied parts

•  Damage caused by unauthorised modifications

•  Issues arising from lack of maintenance or incorrect filter replacement

4. Warranty Claim Process

To make a warranty claim, customers must:

•  Provide proof of purchase (invoice or receipt)

•  Describe the issue in detail

•  Provide photos or videos if requested

•  Allow reasonable access for inspection (Sydney service area only)

We may repair, replace, or refund the product depending on the nature of the defect and ACL requirements.

5. Shipping Costs for Warranty Claims

•  For online purchases, customers may be responsible for return shipping unless the product is confirmed faulty.

•  For Sydney installations, technician call‑out fees may apply if the issue is not covered under warranty.

6. Australian Consumer Law Rights

Nothing in this Warranty Policy excludes or limits your rights under the ACL. You are entitled to:

•  A replacement or refund for major failures

•  Repair or replacement for minor issues

•  Compensation for reasonably foreseeable loss or damage

7. Limitations of Liability

To the extent permitted by law, our liability is limited to:

•  The cost of the product

•  The cost of the service provided

We are not responsible for consequential or incidental damages.

8. Contact for Warranty Claims

Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981

Email: service@aquazonefiltration.com.au

Phone: 0427341310

Address: Po Box 2112, Berala NSW 2141

1. Introduction

This Shipping Policy applies to all online orders placed with Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981. We ship Australia‑wide using trusted courier partners.

2. Shipping Locations

•  We ship to all Australian states and territories.

•  We do not ship internationally.

•  Installation services are available only within Sydney.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

•  Order weight

•  Delivery location

•  Courier rates

Free shipping may be offered during promotions.

4. Dispatch Times

Orders are typically dispatched within 1–3 business days.

Delays may occur during peak periods or due to stock availability.

5. Delivery Timeframes

Estimated delivery times:

•  NSW Metro: 1–3 business days

•  NSW Regional: 2–5 business days

•  Interstate Metro: 3–7 business days

•  Interstate Regional/Remote: 5–14 business days

These are estimates only and may vary due to courier delays or external factors.

6. Tracking

Once your order is dispatched, you will receive a tracking number via email.

Tracking updates are provided by the courier.

7. Delivery Issues

7.1 Lost or Delayed Parcels

If your parcel is delayed or missing, we will assist in lodging an investigation with the courier.

7.2 Incorrect Address

Customers are responsible for providing accurate delivery information.

Orders delivered to an incorrect address due to customer error cannot be refunded.

7.3 Authority to Leave

Some couriers may leave parcels unattended if safe to do so.

We are not responsible for theft or damage after delivery.

8. Damaged Deliveries

If your order arrives damaged:

•  Take photos of the packaging and product

•  Contact us within 7 days

We will arrange a replacement or refund in line with the ACL.

9. Click & Collect (Optional Section)

If you offer pickup, you can include:

Customers may collect orders from our Sydney location during business hours.

Photo ID and order confirmation are required.

10. Contact for Shipping Enquiries

Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981

Email: service@aquazonefiltration.com.au

Phone: 0427341310

Address: Po Box 2112, Berala NSW 2141

1. Introduction

This Refunds & Returns Policy applies to all purchases made from Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981, including online orders and in‑person sales. It operates alongside your rights under the Australian Consumer Law (ACL).

2. Change of Mind Returns

2.1 Online Store Purchases

We accept change‑of‑mind returns within 14 days of delivery if the product is:

•  Unused

•  Unopened

•  In original packaging

•  In resellable condition

Return shipping costs are the customer’s responsibility.

2.2 In‑Person Sales

Change‑of‑mind returns for in‑person purchases are accepted at our discretion and must meet the same condition requirements as online purchases.

2.3 Exclusions

We cannot accept returns for:

•  Installed products

•  Used filters or consumables

•  Custom‑ordered items

•  Clearance or discounted items marked “no returns”

3. Faulty or Damaged Goods

If your product arrives damaged or faulty, notify us within 7 days with:

•  Order number

•  Photos or videos of the issue

•  Description of the problem

We will arrange repair, replacement, or refund in accordance with the ACL.

4. Incorrect Items Received

If you receive the wrong item, we will cover all return and replacement shipping costs.

5. Installed Products

Products that have been installed cannot be returned for change of mind.

If a fault is discovered after installation, it will be assessed under the Warranty Policy and the Australian Consumer Law.

6. Refund Processing

Refunds are issued to the original payment method once the returned item is received and inspected.

Processing times may vary depending on your bank or payment provider.

7. Contact for Returns

Aquazone Filtration [Aquazone Plumbing Pty Ltd] Abn 98145116981

Email: service@aquazonefiltration.com.au

Phone: 0427341310

Address: Po Box 2112, Berala NSW 2141